tag:blogger.com,1999:blog-356053292011-07-28T22:40:43.165-04:00Learn about employee engagement surveys, web-based surveys, customer surveys and other ways to measure matters for success.Critical Metricshttp://www.blogger.com/profile/03822497308038955701noreply@blogger.comBlogger161100tag:blogger.com,1999:blog-35605329.post-56490650899809873192010-08-18T12:38:00.000-04:002010-08-18T12:38:22.440-04:00

We recently conducted linkage research for a client who wanted to understand the drivers of why people left their company (voluntary turnover) and employee engagement. We also helped them determine what makes managers effective and whether higher performing managers did a better job of retaining their employees. Taking the results of multiple surveys (engagement survey, exit survey)

Critical Metricshttp://www.blogger.com/profile/03822497308038955701noreply@blogger.com0tag:blogger.com,1999:blog-35605329.post-26861514613572019862010-04-16T18:10:00.003-04:002010-04-16T18:22:22.356-04:00

To Identify or Not to Identify - that is the question.When we plan projects with new or existing clients we are often asked about identifying employee responses. The technology allows you to easily do so. However, the answer isn't as straightforward. If its your first survey, we highly recommend considering not to identify responses - that is, send a single url to all employees so that there is

Critical Metricshttp://www.blogger.com/profile/03822497308038955701noreply@blogger.com1tag:blogger.com,1999:blog-35605329.post-24195581695064796492010-04-08T13:49:00.003-04:002010-04-08T14:03:22.247-04:00

Our blog is back. After taking a brief hiatus and a delayed new year's resolution, we'll bring you more on employee and customers metrics thoughts via the Critical Metrics Blog.At a recent dinner I was speaking with a business owner about what we do and how we can use employee surveys to reduce turnover. We then starting talking about how to calculate turnover and the differences between

Critical Metricshttp://www.blogger.com/profile/03822497308038955701noreply@blogger.com0tag:blogger.com,1999:blog-35605329.post-36661160779455816642009-11-25T17:32:00.002-05:002009-11-25T17:34:28.537-05:00

We are in the Cloud! Our work with one of our client, salesforce.com, was referenced in the book "Behind The Cloud - the untold story of how salesforce.com went from an idea to a billion-dollar company - and revolutionized an industry. To learn more about the book, click http://en-gb.facebook.com/posted.php?id=100055545678&share_id=184074877230&comments=1.

Critical Metricshttp://www.blogger.com/profile/03822497308038955701noreply@blogger.com0tag:blogger.com,1999:blog-35605329.post-13392121975017990362009-03-23T11:37:00.002-04:002009-03-23T11:44:29.469-04:00

Why survey your customers now?We've put together a list of questions that a customer survey can help you answer during challenging times. To justify doing so, we've also included a critical reason for each question. Since you are likely overloaded with information about the economic realities of our times, we've kept this piece intentionally brief.Question 1. How many customers are happy with

Critical Metricshttp://www.blogger.com/profile/03822497308038955701noreply@blogger.com0tag:blogger.com,1999:blog-35605329.post-29140939299145126222008-07-16T17:26:00.001-04:002008-07-16T17:28:20.946-04:00

When facing an economic downturn it may seem counter-intuitive to conduct an employee survey. However, a few clients are embracing the opportunity to do so. And here's why: You always want to keep your most valuable employees engaged and committed. By conducting an engagement survey you'll know where you'll stand with your employees. During an economic downturn, you'll want to identify and reduce

Critical Metricshttp://www.blogger.com/profile/03822497308038955701noreply@blogger.com0tag:blogger.com,1999:blog-35605329.post-6061036586232312222008-07-09T15:14:00.003-04:002008-07-09T15:18:13.339-04:00

To some it may seem counterintuitive to invest in a customer survey during an economic downturn. However, a few clients have recently asked us to help them with this type of project. It's likely they realize the importance of always staying in touch with their customers and that doing so may provide them with an edge while their competitors are idling away. So, here are some tips on how you can

Critical Metricshttp://www.blogger.com/profile/03822497308038955701noreply@blogger.com0tag:blogger.com,1999:blog-35605329.post-27657190110156106802008-07-09T08:31:00.004-04:002008-07-09T08:34:07.044-04:00

We're redesigining our website and will be updating both content and design. In the meantime, I'll try to post more frequently to our blog. One feature we are excited to share with you will be the launch of our industry and growth-stage solutions.

Critical Metricshttp://www.blogger.com/profile/03822497308038955701noreply@blogger.com0tag:blogger.com,1999:blog-35605329.post-39581810022920066432008-04-07T15:28:00.001-04:002008-04-07T15:54:46.386-04:00

We've been asked by a few prospective clients about the value of benchmarks, so I thought I would share our Benchmark Tutorial here with you.1. Client Additive Benchmarks: This approach is based on the compilation of survey results from the clients of a given consulting firm. These benchmarks may contain responses from hundreds or even thousands of employees across hundreds of companies. The

Critical Metricshttp://www.blogger.com/profile/03822497308038955701noreply@blogger.com0tag:blogger.com,1999:blog-35605329.post-1332298601558351432007-12-02T21:59:00.000-05:002007-12-02T22:02:35.619-05:00

Corporate Social Responsibility (CSR) is becoming more prevalent in our global economy. The other night, a TV commercial informed viewers that a car company is operating a manufacturing plant that has achieved zero landfill status - nothing from its manufacturing efforts goes into a landfill. Going carbon-neutral is also gaining a lot of press. Several high tech companies are making a commitment

Critical Metricshttp://www.blogger.com/profile/03822497308038955701noreply@blogger.com0tag:blogger.com,1999:blog-35605329.post-78221612875295273542007-12-02T21:51:00.000-05:002007-12-02T21:56:08.253-05:00

Eight Tips for Making Your Customer (and employee) Surveys more Customer-Friendly1. Tell your customers how long it will take to complete the survey. There is nothing more frustrating than having to go through a survey of an indefinite duration. So tell customers up front approximately how long it will take them to complete the survey. If your survey has a lot of branching and can vary in length

Critical Metricshttp://www.blogger.com/profile/03822497308038955701noreply@blogger.com0tag:blogger.com,1999:blog-35605329.post-59076829569081511812007-06-05T15:57:00.000-04:002007-06-05T16:48:47.877-04:00

So it has been awhile since my last post. We've been busy with a few interesting projects. In late April I attended the Society for Industrial Organizational Psychology conference in New York City. Every year the conference attracts more and more attendees. As a native New Yorker, I enjoyed the ability to attend the conference and still get home each night. I attended some very interesting

Critical Metricshttp://www.blogger.com/profile/03822497308038955701noreply@blogger.com0tag:blogger.com,1999:blog-35605329.post-1160150135276380672007-04-18T11:52:00.000-04:002007-04-18T15:31:20.854-04:00

Have you ever conducted a survey and struggled with what to do with the responses to open-ended questions? As someone who has been in the survey field for over 10 years, I have too struggled at times to more efficiently analyze these valuable pieces of information. Below, are a few approaches that can be used, some of which you may have heard before and others which may be new.Live Coding – you

Critical Metricshttp://www.blogger.com/profile/03822497308038955701noreply@blogger.com0tag:blogger.com,1999:blog-35605329.post-90050661870196549612007-04-17T11:53:00.000-04:002007-04-17T11:54:11.319-04:00

Our recent newsletter features some tips on sharing survey feedback with employees from communication expert Liz Guthridge. To access these tips, click here. To learn more about Connect Consulting Group, visit http://www.connectconsultinggroup.com.

Critical Metricshttp://www.blogger.com/profile/03822497308038955701noreply@blogger.com0tag:blogger.com,1999:blog-35605329.post-42216413806152485312007-04-17T11:52:00.000-04:002007-04-17T11:53:39.728-04:00

David Youssefnia will be presenting on Actionable Employee Surveys at the New York State SHRM conference at the Turning Stone Hotel and Casino on July 24, 2007. For more information about the conference, click here.

Critical Metricshttp://www.blogger.com/profile/03822497308038955701noreply@blogger.com1tag:blogger.com,1999:blog-35605329.post-1160146105515233562006-10-06T10:47:00.000-04:002006-10-06T10:48:25.523-04:00

Welcome to the Critical Metrics Blog. We've created this blog so that you can access some of our thoughts and points of view on measuring matters for success.

Critical Metricshttp://www.blogger.com/profile/03822497308038955701noreply@blogger.com0